HBO Max Oops Something Went Wrong [EASY FIX]

Despite being one of the fastest-growing platforms, HBO Max has a few issues to fix one of them being the “HBO max oops something went wrong” message which a lot of users have complained about.

If you have also got this error, then let me help you fix it quickly.

So, How to Fix HBO Max Oops Something Went Wrong error?

In order to fix HBO max oops something went wrong issue, you have to:

  1. Clear the cache of the web browser and the app.
  2. Restart the streaming device and router.
  3. Reload the web page.
  4. Disable the ad blocker.
  5. Power cycle your TV.
  6. Check Internet Connectivity.

something went wrong

These are some of the practical ways to fix the issue you are facing right now and If you want more info about each of these things, then I would suggest you stick with me for a couple of minutes.

Clear the cache of Web Browser

To clear cache in any web browser, you have to:

  1. Open the history page.
  2. Tap on “Clear history”.
  3. And finally, select “Cache Files” from the options and clear the cache.

The process is similar in all the browsers and to make it easier for you, I’m going to share the step-by-step process to clear the cache in the two most popular browsers i.e Chrome and Firefox.

Let’s start with Chrome.

To clear cache in Google Chrome, you have to:

  1. Press the “Control+ H” buttons on the keyboard.
  2. Next, tap on “Clear Browsing Data” located on the left side.
  3. And finally, select “Cached Images and Files” from the options and complete the process.

In order to clear cache in Mozilla Firefox, you have to:

  1. Open the “Settings” page.
  2. Now, select “Privacy & Settings” from the options.
  3. Scroll down and click on the “Clear Data” option.
  4. Finally, select “Cached Web Content” and then clear the cache.

Clearing the cache has a lot of benefits such as fixing any existing issues, improving the browsing and streaming experience, and much more.

This should be the first thing you should do If you are having any issues while trying to stream your favorite content on HBO Max.

Clear Cache in HBO Max App

To clear the cache of the HBO Max App on Android devices, simply open the “Settings > Apps> HBO Max> Storage & Cache > Clear Cache” and complete the process.

Similar to web browsers, clearing the cache of the HBO Max app does actually help you fix the error you are getting.

For iPhone users, you’ll have to re-install the app itself as there is no option like clearing cache on iPhone.

Restart your device and the router

If you are getting “HBO max oops something went wrong error” continuously, then try restarting your streaming devices such as your mobile, laptop, TV, or even computer and then your Wi-Fi router.

You might be getting this error message due to a software glitch in your streaming device and restarting it is one of the best ways to solve this issue.

You also need to restart your Wi-Fi router as well as it might be having some technical issue. Restart both of these things and hopefully, you’ll be able to get rid of this issue.

Reload the page

If you are getting the error message while trying to log in and stream any movies on HBO Max, then simply reload the page and see that fix the issue.

The servers of HBO Max might be going through some technical issues and you should reload the page a couple of times to check If the error message is gone. It is much different than clearing the cache so you shouldn’t ignore this one If you want to watch a movie tonight.

Disable Ad Blocker

To disable Ad Blocker in any web browser, you just have to open the Settings page, tap on “Extensions”,  and then select the “Desired Ad Block” and disable it.

If you are using an Ad Blocker in your web browser because you don’t want to get annoying ads while streaming movies or watching any videos on YouTube, then you disable it right now.

Ad blockers and streaming services like HBO Max doesn’t go along well because of the server issues and it is recommended to stay away from ad blockers If you want to stream content on HBO Max seamlessly.

If you are using Google Chrome as your preferred web browser, then simply paste this one “chrome://extensions/” in the URL bar and disable the desired Adblocking extension.

If you are a Firefox user, then copy-paste this one “about:addons” in the URL bar and disable the adblocker.

Power Cycle your TV

To power cycle your Smart TV, you have to:

  1. Turn off your TV completely and unplug the cables from the power outlet.
  2. Press and hold the power button on your TV for about 30 seconds.
  3. Now, turn on the TV as usual and you are done.


If you are wondering what Power Cycling means, let me tell you that it is the process of draining any residual power from your TV and it is an effective way to solve the issue you are facing right now. We use this method to troubleshoot vizio tv issues!

Apart from fixing the instability of power from the socket, it also reset network components and ensures that you don’t get any network-related issues.

Test Your Internet Connection:

To test the speed of your Internet Connection, you have to:

  1. Open in your web browser.
  2. Click on “Go” to start the testing process.
  3. Now wait for the results and check if the download and upload are perfect.

Whether you want to stream the contents of HBO Max via your Phone, Laptop, PC, or even TV, If you have weak internet connectivity, you won’t be able to stream it.

If you notice that the speed of your Internet is unusual, try bringing the Wi-Fi router closer to the streaming device and see If the problem goes away. If that doesn’t fix the issue, contact your ISP and let them know about it.

Bonus Tip: Update & Re-install the HBO Max App

You might be using an older version of the HBO Max app on your Android or iPhone that has some bugs and it could be causing the issue you are facing right now. Simply update the app from the store and restart your device and it’ll fix the error.

If you keep getting the “max oops something went wrong” error in the HBO Max App then should uninstall and reinstall the app.

This is a common practice to solve any issue an app may have. I would highly recommend you do this If any of the above methods didn’t work for you.

Final Words:

There could be various reasons why you have got an “oops something went wrong” error while trying to stream any content on HBO Max however, there are a lot of easy ways to solve this issue such as clearing the cache, restarting the streaming device, reloading the page and much more.

I’m sure you will be able to fix this issue If you could implement any of the above-mentioned methods properly. Did you solve the issue with any of these methods?

Do let me know in the comments below and If you have got any other questions, do not hesitate to ask. Cheers! Before you go, check out our step by step guide on textnow number tracking!

Christoffer K

Christoffer is the man behind Gaming Simplified. He has been an avid gamer and Tech lover and that has motivated him to share All Things Tech on this blog!

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