There is no doubt that Disney Plus is among the top OTT platform in the world however, you may get some issues like error codes while streaming on their platform.
In this detailed post, I’m going to talk about those error codes and show you what you can do about them.
Popular Disney Plus Error Codes Solution
Here are some of the most commonly faced errors with Disney Plus with their solution:
- Disney Plus Error Code 39
- Disney Plus Error Code 42
- Disney Plus Error Code 41
- Disney Plus Error Code 142
- Disney Plus Error Code 401
- Disney Plus Error Code 24
- Disney Plus Error Code 92
- Disney Plus Error Code 142 on Firestick
- Disney Plus Error Code 83 on Firestick
- Disney Plus Error Code 76
How to Fix Disney Plus Error Code 39
To fix Error Code 39 on Disney Plus, you have to:
- Disable In-game Capture on Xbox.
- Make sure the Disney Plus app is updated.
- Check your internet connection speed via Speedtest.net.
- Restart your Xbox device.
- Power Cycle your TV.
Step 1: Disable In-Game Capture on Xbox
Disney Plus Error Code 39 is caused on Xbox because you may have turned on the In-Game capture which Disney Plus doesn’t allow you to do according to Digital Rights Management.
Digital Rights Management (DRM) is an act to prevent the users from copying the contents from an original creator and sharing them with anyone.
By simply turning off this feature on your Xbox, you’ll be able to get rid of this issue along with Disney+ no sound issue as well in no time.
Here’s how to turn off In-Game capture on Xbox:
Open the “Xbox Game Bar” by typing that in the Windows search bar and then go to “Settings > Capturing > Record in the background while I’m playing a game ” and turn off that option.
The next thing you should do is, shut down the console and PC and then restart it after a couple of minutes.
Step 2: Update Disney Plus app:
One of the effective ways to fix Error Code 39 on Disney Plus is by updating the Disney app. Just to go Play Store or App Store and update the app and you’ll be free from this error code.
You might be using an app that has some bugs to fix and most app developers release updates to fix any existing bugs on their app.
Just go to Play Store or App Store, update the app and it’ll get rid of any existing issues with the app.
Step 3: Check Internet Connectivity
In order to fix Error Code 39 on Disney Plus, you should check whether your Internet connection is working properly or not by simply visiting Speedtest.net.
Once you get the speed results, you’ll be able to easily identify If you are getting Error Code 39 because of slow internet or any other issues.
Step 4: Power Cycle your TV:
To Power cycle your Smart TV, you have to:
- Turn off your TV.
- Unplug the power adapter from the power source.
- Press and hold the power button on the TV for at least 10 seconds and then release it.
- Finally, turn on your TV by plugging the adapter into the power outlet.
If you are using a Smart TV to stream Disney Plus, then there’s a high probability that you might be running several apps in the background that might be causing error code 39.
The best thing you can do in this kind of situation is, to power cycle your TV.
Power Cycling is a process of draining any residual power from the TV and it is without any doubt one of the best ways to fix all kinds of issues with your TV.
Hopefully, the Error Code 39 may have gone after following any of these methods and you’ll be able to stream Disney Plus without any issues.
Fix Error Code 42 on Disney Plus
To fix Error Code 42 on Disney Plus, you have to:
- Test your internet connection
- Check the server status of Disney Plus.
- Lower the video quality.
- Clear the cache of the web browser.
- Re-install the app.
Let’s see the steps you need to follow!
Step 1: Checking Internet Speed
If you have an unstable internet connection, the chances of getting error code 42 on Disney Plus are pretty high.
You can easily fix this issue yourself by restarting your device or contacting your ISP and letting them know about your issue.
Apart from Speedtest.net, there is also another way to test your internet connection i.e checking the location of the Wi-Fi router.
If you have placed the router quite far from the streaming device like a TV, the speed of the connection is going to be pretty slow. Just go closer to your Wi-Fi router and connect to the internet with your mobile and see If you get a decent speed.
If the results seem to be the same as before, then you have to contact your Internet Service Provider (ISP) and notify them about your situation.
If you get better results, I would suggest you bring the Wi-Fi router close to the streaming device. This will help you fix error code 42 while using Disney Plus.
Step 2: Check the Disney Plus Servers
If you have got Error Code 42 on Disney Plus, you should simply isitdownrightnow.com or downdetector.com and see If the servers of Disney Plus are working fine.
You’ll know exactly whether the servers of Disney Plus are working fine or not.
Step 3: Lower the video Quality
lowering the video quality on Disney Plus is also a great way to fix Error Code 42 because your current bandwidth might not be able to deliver that high-quality content you’re trying to watch.
To change the streaming quality on Disney Plus, you have to:
- Open the Disney Plus app on your phone.
- Sign in with your account credentials.
- Tap on the profile icon located in the top right corner.
- Now, click on “App Settings” from the list of options.
- Finally, select “Moderate” or “Save Data” to lower the bandwidth.
Once you are done, you’ll be able to watch any content on Disney Plus however, the quality might be slightly lower than what you may have expected.
Step 4: Clear the browser cache
If you are using a web browser like Google Chrome or Mozilla Firefox, I would suggest you clear the cache as it may have stored a lot of temporary data which could be the major reason behind Error 42 on Disney Plus.
Clearing the cache of browsers has been helping us fix almost all types of errors for a long time now and it also helps you overcome the Error Code 42 on Disney Plus.
Step 5: Reinstall Disney Plus app
If you keep getting Error Code 42 on Disney Plus, uninstalling and re-installing the app is an effective way to get rid of all kinds of errors in the app.
Sometimes an app may get corrupted due to a lot of technical issues on your device and simply re-installing it will solve the issue.
Don’t forget to reboot your device after re-installing to get the best results.
How to Fix Disney Plus Error Code 41
To fix error code 41 on Disney Plus, you should:
- Relaunch the Disney Plus app.
- Restart the Wi-Fi router.
- Turn off the VPN.
Some of the common reasons for error code 41 on Disney Plus are, that the link of the page you’re trying to open is not valid, using an outdated app or you are using any Virtual Private Network (VPN) to stream Disney Plus.
Step 1: Relaunch Disney app
You may have gone through an occasional glitch on the Disney Plus app, which could be the cause behind the error code 41.
All you have to do is simply relaunch the app and most probability, the error message will be gone.
If that doesn’t solve your issue, don’t worry. We’ll move on to the next one as there are multiple ways to solve Error Code 41 on Disney Plus.
Step 2: Restart your Wi-Fi router
If you have got Error Code 41 on Disney Plus, chances are the router may have stored a lot of caches, and simply restarting it will fix the issue.
Just turn off the router for a couple of minutes and then turn it on and hopefully, the error code will be gone while streaming on Disney Plus.
Step 3: Disabling the VPN
Using some VPN while streaming Disney Plus may cause issues like Error Code 41 and simply disabling it will solve the problem.
Apart from getting error code 41, there are a lot of security concerns about some basic VPNs and that’s the reason most people don’t opt for those VPNs.
To protect your privacy and have a seamless streaming experience, always go for high-quality VPNs like ExpressVPN which you can get for around $13/ month and is highly reliable.
How to Fix Error Code 142 on Disney Plus
To fix Error Code 142 on Disney Plus, you should:
- Sign out from your Disney Plus account and sign in again.
- Use a different browser.
- Update the app.
Method 1: Sign-in Again
Getting the error code 142 on Disney Plus isn’t very common however, If you got one, the chances are that there might be some account-related issues.
Just sign out of your account and then sign in again to fix the issue.
Method 2: Use a different browser
If you are streaming Disney Plus from a PC or TV and got Error Code 142, switching to a different browser will most probably solve your current problem.
Your web browser might be facing some technical issues or is under maintenance mode.
For example, If you are using Chrome and unable to play on external display disney plus, switch to Firefox, and chances are that you’ll not face that issue.
Method 3: Update Disney app
In order to overcome Error Code 142 on Disney Plus, just update the app from Play Store or App Store and you’ll be free from this error in no time.
Similar to any other error code on Disney Plus, simply updating the app from the App Store or Play Store will most probability fix Error Code 142.
How Do You Fix Disney plus Error Code 401?
To fix the Disney Plus Error Code 401, you have to:
- Check the server status of Disney Plus on downdetector.com.
- Restart your streaming device.
- Watch any other show or movie.
Step 1: Check the server Status of Disney Plus:
If you have got Error Code 401 on Disney Plus, simply visit downdetector.com and see If there are any server issues on their platform.
The most common reason for getting Error Code 401 on Disney Plus is an unusual amount of requests to the streaming platform and the issue is temporary.
No matter which device you are using right now to stream the movies on Disney Plus, I would suggest you take a look at the server status of Disney Plus on downdetector.com.
Due to a large number of requests to their servers, Disney Plus might be down or have any unexpected technical issues. If there are any server-related issues, you have to wait for some time until their team fixes the issue.
Step 2: Restart your device
Restart your streaming device is one of the best ways to fix Error Code 401 on Disney Plus and it’ll not take you more than a couple of minutes to perform this action.
If servers are working perfectly fine, then it is time to restart your streaming device (Mobile, TV, or Laptop) because some of the background apps or programs might be causing some issues to run Disney Plus.
Pro Tip: If you are using a Smart TV, power cycling would do a great job than a restart to fix this issue.
Step 3: Change the movie
If Error Code 401 keeps popping up on your screen while streaming Disney Plus, I would advise you to change the movie or web show and see If you are able to play that without this error code.
If there is no issue while playing any other movie, then there might be a temporary technical error on Disney Plus and it’ll be automatically fixed in some time.
In case you are unable to play any content of Disney Plus, you should contact the Disney Plus support team and they’ll be able to identify and fix the issue for you.
How to Fix Error Code 24 on Disney Plus
To fix Error Code 24 on Disney Plus, you should log out from your Disney Plus account and then log in a couple of minutes later by entering the account credentials.
The reason why you have got Error Code 24 on Disney Plus is mainly because of the account-related issues.
Let’s help you understand this scenario:
- You may have requested to “log out of all devices” a couple of hours ago.
- You are automatically logged out from your current device.
- It takes up to 4 hours to completely log out from all of your devices.
- You are watching Disney Plus on any device other than which you have requested “log out of all devices”
Can you relate to this situation?
If yes, here’s my answer:
“It is recommended to wait at least a couple of hours until the logout request period i.e 4 hours is completed and then you’ll be free from this error message”.
Let’s say If the Error Code 24 is still there after 4 hours, you should check If your internet connection is working fine.
If it is working poorly, take a look at the distance between your Wi-Fi router and your streaming device.
In case the distance between the two is quite far, you should bring the router a little closer to your device, and hopefully, the internet would work just fine and you won’t be getting the error code 24 message again.
Pro Tip: Rebooting the Wi-Fi router is a great way to fix poor connectivity as it’ll clear the cache and get better results.
The last thing you can try to fix Error Code 24 on Disney Plus is, re-installing the app on your smartphone.
If the Disney Plus app on your phone is corrupted for any technical reasons, re-installing it would surely get rid of those corrupted data and then you can stream any movies on Disney Plus without any errors including Code 24.
How to Fix Disney Plus Error Code 92
To fix Error Code 92 on Disney Plus, you should
- Power cycle your TV.
- Update the firmware of your device.
Method 1: Power Cycling the TV
Due to some technical issues in your TV, you may have got Error Code 92 on Disney Plus, and performing a power cycle will most probably get rid of this error.
Similar to Error Code 401 which I’ve talked about above, Error Code 92 is not available in the list of error codes on Disney Plus.
The simple yet effective way to make yourself free from this Error Code 92 is to Power Cycle your TV If you are using the TV to stream the contents of Disney Plus.
PS: I have already discussed How to Power Cycle your TV on Error Code 39 issue. You can take a look at that If you don’t know how to do that.
Or you can watch the below video If you want to know more in detail.
Video by: YouTube.com/ VIZIO Canada
Note: The process of power cycling a TV is the same for TVs of every brand and there are no different methods to power cycle a TV for different brands.
Method 2: Updating the firmware
One of the main reasons why you have got Error Code 92 on Disney Plus could be the older firmware in your device. Just update it and hopefully, the issue will be gone.
Whether you are using an Android or iPhone make sure that the firmware of your device is updated.
If the firmware is already up-to-date, then no issues, and If it isn’t, you should update it as soon as possible because the odds of getting crashes and errors like this are pretty high If you are using a device with outdated firmware.
Apart from fixing bugs, an updated firmware will surely help run your device smoothly and you may also get better battery life. If you don’t know how to update your device, let me help you with that.
Android: Open the menu on your phone or tablet and then go to “Settings > System > System Update” and you’ll get the message If an update is available for your device or not.
iPhone: Open the home screen on your iPhone and go to “Settings > General > Software Update” and you’ll see If there is any update for your device.
You can also try signing out from your device and signing in again to see whether you are able to fix the Error Code 92 on Disney Plus. In many cases, this method has worked like a charm and hopefully, it’ll work the same way for you too.
How to Fix Disney Plus Error Code 142 on Firestick
To fix Error Code 142 while streaming Disney Plus on Firestick, you should:
- Check if the servers of Disney Plus are working fine.
- Disable any VPN you are using.
- Clear cache of the browser.
- Try a different browser.
Step 1: Check Disney Plus servers
Checking the server status of Disney Plus on downdetector.com should be your foremost priority If you have got Disney Plus Error Code 142 on Firestick.
This will let you know whether only you are facing this issue or multiple users facing the same problem.
You can also contact the Disney Plus team and let them know about it If you want to solve the issue quickly.
Step 2: Disable any VPN
If you have got Disney Plus Error Code 142 on Firestick, chances are, you might be using any VPN, and disabling it for some time is a good idea to fix this error.
A lot of times VPNs cause trouble accessing Disney Plus and disabling it for some time to check if that fixes the issue is worth giving it a try.
Step 3: Clearing the cache
In order to fix Disney Plus Error Code 142 on Firestick, you should clear the cache of your web browser which could be the main reason behind this issue.
If the Error Code 142 message doesn’t disappear even after trying the above two things, you should clear the cache of the web browser.
Let me show you how you can do that on the default web browser on Firestick.
How to clear the cache on Amazon Silk:
To clear the cache on Amazon Silk, you have to:
- Open the home screen of Firestick.
- Tap on the “Settings” icon located at the top.
- Now, go to “Applications > Silk Browser > Privacy > Clear Browsing Data”.
- Finally, click on “Clear Data” and you are done.
Keep in mind that, Silk Browser is also known as “Internet” so, don’t get confused between them.
Step 4: Switch the browser
To fix the Disney Plus Error Code 142 on Firestick try switching your web browser and see If you are able to solve the issue.
The last thing you can try to fix the Error Code 142 on Disney Plus is, watching that on a different web browser.
The web browser you are currently using might be in maintenance mode. Giving a try to a different browser will give you a clear idea of whether you have issues with your web browser or you have any other issues.
As you may already know, the default web browser for Firestick is Amazon Silk AKA Internet, however, you can install a couple of other browsers on Firestick via conventional or unconventionally methods.
Alternate Browsers for Firestick:
The best alternatives for Amazon Silk available for Firestick devices are Downloader by AFTVnews and Google Chrome.
Downloader by AFTVnews is an app officially available for Firestick on Amazon Play Store. You can use this app either as your web browser or as a Downloader to download any files directly into your device.
Google Chrome is not officially available for Amazon Firestick and you have to sideload this app. I’ve written a detailed step-by-step guide to install Google Chrome on Firestick. You can take a look at that If you are planning to use Google Chrome.
Fix Disney Plus Error Code 83 Firestick
To fix Disney Plus Error Code 83 on Disney Plus, you should update the Firestick’s firmware. To do that, all you have to do is go to “Settings> My Fire TV > About > Check for System Update” and complete the process.
The Disney Plus Error Code 83 on Firestick is mostly associated with older firmware.
There’s a possibility that you may not have checked about the firmware version on Firestick hence, it became outdated and facing issues like Error Code 83 on Disney Plus.
If you have turned on the “Automatic Updates”, the story is quite different however, if it is turned off, the chances of facing this error are quite high.
Simply update the Firestick by following the process which I have mentioned and you’ll be able to enjoy watching movies on Disney Plus without any issues.
Another possible reason why you are struggling with Disney Plus Error Code 83 is poor internet connectivity. Reboot your device as well as your Wi-Fi router to check if it fixes the issue or you can contact your ISP so that they can solve the issue.
Fixing Disney Plus Error Code 76
The Disney Plus Error Code 76 indicates that you have a weak internet connection hence, it could not load the requested video. To fix the slow internet issue, you can either reboot or reset your Wi-Fi router and if that doesn’t fix the issue, you’ll have to contact your ISP.
The major cause of getting any error on Disney Plus including the Error Code 76 is a weak internet connection.
It doesn’t matter which device you have, If you have slow internet, you won’t be able to stream any videos on Disney Plus. If you want to fix the issue by yourself, you can either reset the router or reboot it.
If the problem is still there, then you have no options other than contacting your ISP and letting them fix the issue for you.
Let’s move on and answer some questions which you may have in your mind about Disney Plus.
Frequently Asked Questions
1. Why do I keep getting error codes on Disney Plus?
The most common reason why you are getting an error code on Disney Plus is, that you have an unstable internet connection. You can fix the slow internet connection by rebooting or letting your ISP take care care of it.
2. What is error code 21 on Disney Plus?
When you get Error Code 21 on Disney Plus, it means you have entered the wrong password for that account. Enter the correct password for your Disney Plus account and Error Code 21 will be gone.
3. How do I fix error code 6?
If you have got Error Code 6 while signing up for Disney Plus service, it means you have entered the wrong details such as an invalid Email address or the password doesn’t meet the standards of Disney Plus.
Check the email address again and enter the password which has got at least 6 characters, 1 number, and 1 special character such as @,.#etc.
4. Does Disney+ have a limit on devices?
Yes, you can stream Disney+ up to only 4 devices at a given time.
If you want to watch more than 4 devices at the same time, you’ll have to download your desired content offline, and then you’ll be able to watch it.
5. Can you see where your Disney Plus is logged in?
Yes, you’ll be able to see where you have logged in to your Disney Plus from the settings tab in both the app and the browsers.
6. Why is Disney Plus not working on my Samsung TV?
If you are unable to watch Disney Plus on your Samsung TV, it could be related to cache issues on your TV. Just by clearing the cache on the Samsung TV, you’ll be able to fix the issue quickly.
7. Why does it say unable to connect to Disney Plus?
If you have got “Unable to Connect to Disney Plus” on your screen, it means you have weak internet connectivity or your device isn’t supported by Disney Plus.
You can visit the Disney+ website and see whether your current device is on the list or not.
8. Why is Disney Plus showing a black screen?
If you have got a black screen after launching the Disney Plus app on your phone, it means your internet connection is extremely poor.
9. What is Disney plus error code 1026?
The Error code 1026 on Disney Plus could be related to the excessive amount of temporary files i.e cache. Try clearing the caching on your web browser or app and you’ll be free from this error.
10. Is there a problem with Disney Plus at the moment?
To check whether Disney Plus is working properly or not, you can use downdetector.com and see the status by yourself.
You can take a look at the server stats country-wise too If you are based out of the United States.
Disney+ is one of the new players in the OTT world as it was launched only a couple of years ago and getting a few error codes while streaming on a new platform isn’t surprising at all.
They have noticed several error codes and fixed them already while some of the issues you have to fix by yourself and that’s what I have shared above.
I’m hoping that this detailed post on Disney Plus Error Codes may have helped you and If that’s the case, I would love to hear your thoughts in the comments. Cheers!