(Completed) [QUICK FIX] Disney Plus Black Screen Issue – Every Possible Solution!

Disney Plus, despite being one of the fastest growing OTT in the world, has some issues like getting a black screen while streaming.

I’m going to tell you how you can easily Fix Disney Plus Black Screen:

Disney Plus Black Screen fixed

Disney Plus Black Screen : Reasons

Some of the possible reasons for getting a black screen on Disney Plus are,

  1. Too many browser extensions.
  2. Disney Plus servers are down.
  3. Poor internet connection.
  4. VPN is enabled.
  5. Outdated app.
  6. Outdated web browser.

These are the most common reasons why you have got a black screen on Disney Plus.

Let’s move on and see what you can do to fix it. However, before that, you can check an article on sound issue on Disney plus

Fix Disney Plus Black Screen on PC

To fix the black screen of Disney Plus on Chrome, you can:

  • Clear the cache of the browser,
  • Sign out from your account and log in again
  • Update the browser and your system.

Clearing the cache of Google Chrome

To clear the cache of Google Chrome, you have to:

  1. Launch the browser and press Control + H together on the keyboard.
  2. Click on “Clear Browing Data” located on the left side.
  3. Now, select “Cached Images and Files” and click on “Clear Data”.
  4. Wait for some time until the process is completed and you are done.

If there is an excessive amount of cache on your Google Chrome browser, you might get into a lot of trouble including the black screen on Disney Plus.

To get rid of this issue, you should simply clear the cache, and then you’ll be able to watch your favorite shows on Disney Plus again.

Sign out and sign in again

  • Open the web browser where you have signed in to your Disney Plus account.
  • Click on the “Profile” icon.
  • Select “Log out” and you’ll be signed out from this device.
  • Finally, enter your account details to sign in and you are good to go.

If you have got a black screen on chrome, chances are you may have not logged in properly and it is a good idea to log out from your account by tapping the profile icon and signing in again in order to get rid of the issue.

Update Your browser

To update Google Chrome, you have to:

  1. Open the “Settings”.
  2. Click on “About Chrome”.
  3. Check If there is any update available and click on “Update” or “Relaunch” if it has already downloaded the update.

Google releases updates to Chrome on regular basis in order to fix any bugs in the previous version and updating that is one of the best ways to all kinds of issues the browser may have including the one you have right now.

Update Windows OS

To update Windows on your PC, you have to:

  • Open the settings by pressing Windows + I keys on the keyboard.
  • Select “Update & Security” from the options.
  • Tap on “Check for Updates”.
  • Complete the update if it is available and reboot your system.

If the black screen on Disney Plus doesn’t go away even following the methods I have shared, you must update Windows on your PC or laptop.

A small bug in your operating system could cause major trouble and it could be the reason behind the Disney Plus issue you are facing right now.

Just update the system and you’ll be able to stream on Disney Plus as usual.

Don’t worry If you have a Macbook, I’ll also be discussing it later in this article.

Fix Disney Plus black screen on Android

To fix Disney Plus black screen on Android, simply restart the app, disable the Antivirus app, clear the cache of the app or update the app.

The easiest way to fix the black screen issue on Android devices is, to restart the app.

Sometimes, apps on your phone may face some technical glitch, and just restarting the app will fix the problem in most cases.

Solution 1: Disable Antivirus on Android:

To disable an Antivirus app on Android, you have to:

  1. Launch the “Settings” app on your phone and select “Apps & Notifications”.
  2. Tap on the “Antivirus” app from the list of apps.
  3. Finally, click on “Force Stop” and you are done.

If you have turned on an Antivirus app on your Android device, you may go through some difficulties while streaming. It is a good idea to disable the app for some time when you are streaming and then you can turn it on.

Solution 2: Clear the cache of Disney Plus on Android:

To clear the cache of Disney Plus on an Android, you should:

  1. Open the “Settings” on your device.
  2. Tap on “Apps & Notifications”.
  3. Scroll down and select “Disney Plus”.
  4. Click on “Storage & Cache”.
  5. Tap on “Clear Cache” and you are done.

A huge amount of cache in your smartphone’s app isn’t a good thing at all. If you haven’t cleared the cache of the Disney Plus app for a long time, now is the time to do it.

This will ensure you run the app smoothly and fix any errors the app may have including the black screen one.

Note: Unfortunately clearing the cache on the iPhone app isn’t possible and you can clear the cache of iPhone apps only by deleting and reinstalling it.

Fix Disney Plus black screen on MacBook

To fix Disney Plus black screen on your Macbook Air or Pro, check the status of your internet connection and disable the Adblocker on Safari If you are any.

Check internet speed on MacBook Air/ Pro:

To check internet speed on your Macbook, you have to:

  • Open the Safari browser and type speedtest.net.
  • Click on “Go” and start the speed test.
  • Check the results of the speed and match that with your current bandwidth plan.

If you have a weak internet connection, getting a black screen while streaming Disney Plus on MacBook is quite obvious.

You need to first figure out If you have a strong internet connection and if is it good enough for streaming. In case the speed is unusual, you should restart your Wi-Fi router and see if you are able to get the normal speed.

If it didn’t help you fix the issue, contact your ISP immediately and explain the situation and they’ll help you out.

Disabling the Adblocker on Safari

To disable an Adblocker on Safari, you have to:

  1. Launch the Safari browser.
  2. Click on the “Apple” option located at the top and select “Preferences”.
  3. Tap on the “Extensions” tab.
  4. Disable the Adblocker you are using by unchecking it.
  5. Finally, restart your browser.

Adblocker does help a lot of people to block unwanted ads while browsing and streaming but it also troubles while streaming on some websites.

In this case, Disney Plus might not be loading properly and getting a black screen because you may have enabled an Adblocker.

Just disable it and you’ll enjoy Disney Plus again on your Macbook.

Fix Disney Plus black screen on Discord

To fix Disney Plus black screen issue on Discord, you should:

Step 1: Launch the “Discord” app on your PC.

Step 2: Click the “User Settings” option from the bottom.

Step 3: Tap on the “Voice & Video” option in the App Settings.

Step 4: Scroll down and turn off “OpenH264 Video Codec Provided by Cisco System”.

Step 5: Again, scroll down a bit and then turn off “Use our latest technology to capture your screen”.

Step 6: Now, you have to open “Google Chrome” on your PC.

Step 7: Open the “Settings” page of Chrome.

Step 8: Now, click on “Advanced > System” and then turn off “Use hardware acceleration when available”.

And that is it.

Now, you can stream anything from Disney Plus on Discord with your friends or anyone without the black screen you have got before.

If you want more information about this process, I would suggest you watch this video.

Fix Disney Plus black screen with sound

To fix Disney Plus black screen with sound, ensure the HDMI on your TV is firmly connected or clear the cache of the app.

If you haven’t plugged the HDMI cable on your TV firmly, you may be able to hear the audio but the screen won’t be visible properly.

Just unplug all the cables connected to your TV and then plug it back and you’ll be able to watch the content of Disney Plus with both audio and video.

If you are using the app to stream Disney Plus and facing this sound error, clearing the cache of the app will most probably fix the issue.

Disney Plus black screen when logging in

To fix Disney Plus black screen while logging in, you have to:

  1. Disable VPN.
  2. Check If the servers of Disney Plus are down.
  3. Restart your device.

Disabling VPN:

To disable VPN on your device, all you have to do is, open the VPN app you are using and then tap on the “Toggle Button” to turn it off.

I know using a VPN to hide your personal data from others is good however, it doesn’t work on all apps and websites.

The VPN you are currently using right now might be preventing you from loading the Disney Plus login page and that’s why you have got the black screen.

Just disable the VPN while you are streaming and the screen black will be gone in no time.

Checking the servers of Disney Plus:

To check the server status of Disney Plus, you should:

  • Visit the site of the Downdetector in any web browser.
  • Type “Disney Plus” in the search bar and hit Enter.

Just like any other website, Disney Plus might be unavailable temporarily due to server-related issues. In this situation, you may get a black screen when logging in to Disney Plus.

You just have to wait for some time and the Disney Plus team will automatically take care of it.

If the issue is still there after some time, I would advise you to get in touch with the support team of Disney Plus and they’ll assist you further to solve it.

Now before we get into the FAQ I would suggest you read another article in case you face a similar black screen issue on Nintendo.

Frequently Asked Questions:

1. Why does Disney Plus have no picture?

The reason why there is no picture on Disney Plus is a weak internet connection.

Make sure that the Internet is working properly or is unstable at the moment. Call your ISP If you have any issues and they’ll fix the issue for you.

2. Why isn’t my Disney Plus working on my TV?

If Disney Plus isn’t working on your TV, you need to ensure the software is up to date on your TV.

If the software of your TV is updated and it still isn’t working, a simple restart of your TV will fix the problem.

3. Why is Disney Plus stuck on the loading screen?

If Disney Plus is stuck on the loading screen, you need to close the app and then relaunch it.

Due to a technical glitch in your device, Disney Plus may have got stocked while loading it, and restarting the app will get rid of this issue.


Getting a black screen on Disney Plus might seem scary for people who may have experienced this issue for the first time but there is nothing to be worried about.

You can fix this problem by checking the internet connection, restarting the app, updating the software, and a few other easy ways.

If you have fixed the Disney Plus Black Screen issue with the help of this post, please share that in the comments below and I hope to talk to you very soon. Cheers!

Christoffer K

Christoffer is the man behind Gaming Simplified. He has been an avid gamer and Tech lover and that has motivated him to share All Things Tech on this blog!

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